[vc_row][vc_column][vc_toggle title=”Shipping Rates & Insurance”]All medium to large orders will ship USPS Priority 2-3 day mail, with all orders shipping out the same day unless an item is on back order. Because USPS is the official mail handler, once mail is scanned into the USPS system, the Organic Bunny store is no longer responsible for lost or stolen packages.
Priority Mail packages do come with up to $100 insured so any smaller orders or orders over $100 will need to purchase additional insurance for full coverage. Please email us to arrange it. Once packages are marked as “delivered” by USPS, please contact them for further information if your package was not received.[/vc_toggle][vc_toggle title=”Returns & Exchanges” el_id=”1436929286976-0cbfbd24-20f9″]Once your order leaves the Organic Bunny warehouse, all sales become final as the brands do not accept returns from us. Many products do not come with sanitary seals making it unsafe to put them back on the shelves as I can not guarantee they remained shut once gone.
We also offer personal consultations with a licensed Esthetician and FREE samples to reduce order mistakes. Please email us at any time for help with ordering email@example.com
Because skin can take some time to adjust to new products as well as to detox from any changes, it is best to allow 2-3 weeks of use to see how your skin truly takes on new items. Sometimes a few uses alone is simply not enough time to let the new products get to work.[/vc_toggle][vc_toggle title=”Can I Cancel my Order?”]Sadly, once an order is placed, we are not able to cancel it. We ship very fast so most of the time your order will be picked and packed within minutes of placing the order. Please do not place an order unless you are sure you want it, thank you![/vc_toggle][vc_toggle title=”What FREE Samples Do You Have?” el_id=”1436933578954-cbf9d76e-dd61″]As an extra little thank you for shopping at the Organic Bunny store, we like to add custom FREE samples to any order, when possible! We can include any 2 samples of your choice, just leave a note at checkout with what you’d like to try and if it is in stock, it will be included.
Please note- We do not have samples of all items and since this is just a request, we do our best to accommodate but can not guarantee we have all items in stock to sample![/vc_toggle][vc_toggle title=”When Will My Order Ship?” el_id=”1436930204732-eca6360e-4f1f”]All orders ship same day if placed before 2pm PST unless you have items on Back Order, they may ship at a later date. The Organic Bunny store ships via USPS Priority Mail which means your order should be to your door within 2-3 days.
All orders shipped via Priority Mail come with $100 of insurance, however, if USPS marks your package as delivered, they will not be much help. If you have trouble with your postman, please add a required signature to your order. Small packages do not come insured and once they leave the Organic Bunny Headquarters, they are at the mercy of USPS. If you would like to purchase insurance to protect your smaller mail, please let us know and we are happy to add it![/vc_toggle][vc_toggle title=”When Do Back Orders Ship?” el_id=”1436933017222-ba1cb13c-c2fb”]This depends on the brand as I do carry various international brands that can take some time to get to me. Also, many items do sell out nation wide which means I am waiting for more along with you!
On average, most Back Orders should ship within 3-6 days but there are other delay factors like those mentioned above. Once the items arrive back in, you will get another USPS tracking email to notify you they are on the way![/vc_toggle][vc_toggle title=”My Order Shows Delivered But It’s Not!” el_id=”1436932637763-6a6ae5a1-ce74″]USPS is known for scanning packages before the items actually deliver so we always advise waiting a few extra days to see if it turns up. USPS also has been known to deliver packages to wrong addresses. Because USPS and Organic Bunny are not affiliated, all USPS questions pertaining to lost or stolen mail would need to be addressed directly with them.[/vc_toggle][vc_toggle title=”How to File a USPS Claim?” el_id=”1456166569180-466ee044-94ae”]If USPS has lost your mail, you can easily file a claim with them at usps.com. They will need your tracking number and our address. Please email us at firstname.lastname@example.org for more help filing a claim, thank you.[/vc_toggle][vc_toggle title=”Do You Ship Internationally?” el_id=”1439929288780-64d45289-089b”]We are now shipping to Canada! We ship USPS so please plan to pay for import duties and taxes once the package crosses the border.[/vc_toggle][vc_toggle title=”Boycotted Ingredients!” el_id=”1436930622571-e34de8b7-472a”]The Organic Bunny will always be free of:
- Synthetic fragrances
- BHA & BHT
- Bismuth Oxychloride
- Formaldehyde-releasing preservatives
- Animal testing